FAQs

How long will my order take?

Art prints are printed in batches once a week. All orders usually get shipped within 5-7 working days. So you can expect delivery between 7-10 days.

Do the prices include shipping costs?

No, the shipping costs will be calculated at the checkout.

I have received a damaged product, what should I do?

Please inspect your order upon reception and if the item is damaged or if you receive the wrong item drop us a mail at sriyart.illustrator@gmail.com with images of the damaged product immediately within 2-3 days. We will evaluate the issue and a replacement will be sent. No refunds.

How & when can i cancel my order?

Please mail us at sriyart@illustrator.com for a cancellation request if your order has not been shipped yet. Orders can be cancelled only if it has not been shipped. Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. Once shipped, we will not consider cancellation requests.

I’m not happy with my product, can I return or exchange it?

We are so sorry to hear this. Please write to us. We are always hungry for feedback and would want to know what disappointed you. Hopefully, we can make things better! Although we do not issue refunds, exchanges or returns once the order has been placed.

Any other questions?

Please send an e-mail to sriyart.illustrator@gmail.com and we will get back to you soon.